Services & Support

What happens once you have bought one of our machines?
At Ingrid West Machinery Limited we offer a full range of after sales services to support our range of products. These services are available directly from us.
  • Technical Support
  • Free Telephone Technical Support.
  • Service Agreements.
  • Repairs Service.
  • Training
  • Training Programs Covering: Operation, Set-up, Configuration and Preventative Maintenance. Training Courses can be either in-house or on-site and are tailored to meet your needs.
We are also able to offer expert advice for customers production problems including:
spare parts store
  • Machine choice
  • Manufacturing methods
  • Automation techniques
  • Programming
  • Tooling design
  • Bobbin design
  • Upgrades
  • Spares

Our aim at IWM is for the minimum downtime. To achieve this, spare parts must be available quickly. We carry a large range in stock, available Europe-wide on next-day delivery, so you should never have to wait for the part you need to get production running again.


IWM's headquarters are located at Tewkesbury industrial estate, Gloucestershire. We are centrally located, close to the M5 motorway for ease of connection across the UK.

View of our demonstration room...
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Unit 5L, Delta Drive, Tewkesbury, Glos. GL20 8HB.
+44 (0) 1684 273164
+44 (0) 1684 273171
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free phone call using the Skype network.